In-App Chat.

The easiest way to get in touch is via the in-app chat (open your Kroo app, tap ‘Account’ and select the ‘Chat with Support’ option under ‘Help & Support’).

Our team is available Monday to Sunday 7am - 10pm.

Telephone.

You can get in touch with our customer service team by calling 08008021323 (or +441270448008 if you’re calling outside of the UK).

Our team is available Monday to Sunday from 9am - 5:30pm.

Email.

You can email us at help@kroo.com.

Post.

If you need to contact us by post, our address is: Kroo Bank Ltd, 20 Farringdon Street, London, EC4A 4AB.