Every time you make a payment via the Kroo app, you’ll see the confirmation screen below.

However, if your transaction is settled you can still receive a notification stating that your payment was returned to your Kroo account. This usually happens due to different reasons within 3-4 days after you made the transaction. For example, when the receiving bank identified an issue with the transaction, the payee wants to return the payment or their details were incorrect.

You can find more information about the return reason directly after tapping each returned transaction in the app, but if you have any questions – please contact our Customer Support via the ‘Help & Support’ section of the ‘Account’ tab.